FAQs

How do I turn on my camera?

  1. Open the battery compartment. Use a pen, screwdriver or five cent coin if you’re having trouble!
  2. Load your batteries. Make sure that the plus and minus signs are facing the correct way.
  3. Close the battery compartment (success!) 

Note: we strongly recommend purchasing new batteries for your camera. Half-used batteries may not have enough charge to power your camera. 

 

Do your cameras include batteries?

Batteries are not included in your purchase. Due to freight restrictions, we are unable to ship our cameras with batteries inside. The battery type is always listed in the product description of your camera, and can be purchased at your local supermarket or convenience store.

 

My camera is defective, what do I do?

If your camera is defective or does not match the detailed description of the listing, we will gladly offer you a return or exchange. Simply contact us within 14 days of delivery to qualify for a return or exchange. Read our returns policy here, or contact us at customercare@35mmco.com

 

Where can I get my film developed?

You’ve come to the right place! Our friends would love to process your beautiful photos. Check them out here. To learn more about film processing, head over to our blog.

 

How do I know what film to buy?

The type of film required is always listed in the product description of your camera. Most of our cameras take 35mm film, meaning any of the film on our website is suitable!

 

I’m a beginner, how do I know which camera to buy?

We highly recommend point and shoots for beginner film users. They’re easy to use, and do most of the work for you! All of our cameras are categorised by skill level in the product description. Anything listed as ‘beginner’ is suitable.  

Still not sure? Reach out to us via email, live chat or our customer contact form and we can help you choose your first camera!

 

How do I load my film?

Watch this!

 

Socially sustainable?

You bet we are. Our cameras are up-cycled and vintage, so we’re passionate about doing our part for the planet. Made from corn, our postage bags are used to ship out every order, and the good news is, they love your compost bin!

 

My camera features a date imprint, can I take photos without it?

Of course. The quartz date feature is optional. Unfortunately most date imprint’s don’t reach past the year 2000.

 

When will this camera be back in stock? 

Due to the nature of vintage items, unfortunately we cannot guarantee restocks of particular models. Our cameras are hand-picked, so the products listed on our website are often single items.